Customers Bank: SBA Lending Profile
Customers Bank is an FDIC-insured bank, headquartered in Malvern, PA. It is a national lender, with SBA loans on record in 45 states and territories. Everything below comes from federal SBA loan records, not from the lender's marketing. This is what it has actually funded.
Loan sizes Customers Bank actually approves
The median SBA approval at Customers Bank is $500,000. The middle 80% of its loans fall between $75,000 and $2,354,400. The smallest funded approval in the available source window is $25,000 and the largest is $5,000,000. If the amount you need sits far outside that range, this is probably not the right first call, no matter what the website says.
Programs
| Program | Loans FY25-26 | Median size | Median rate | Median term |
|---|---|---|---|---|
| SBA 7(a) | 84 | $500K | 7% | 10 years |
| 504 first mortgage (third party) | 5 | $643K | n/a | 20 years |
Industries it funds most
| Industry | Funded loans in source data | Share |
|---|---|---|
| Child Day Care Services | 69 | 11.2% |
| Limited-Service Restaurants | 26 | 4.2% |
| Full-Service Restaurants | 19 | 3.1% |
| Beauty Salons | 16 | 2.6% |
| Hotels (except Casino Hotels) and Motels | 15 | 2.4% |
| All Other Specialty Trade Contractors | 14 | 2.3% |
| Landscaping Services | 13 | 2.1% |
| Other Computer Related Services | 12 | 1.9% |
| Other Personal Care Services | 11 | 1.8% |
| Pet and Pet Supplies Stores | 10 | 1.6% |
| Freestanding Ambulatory Surgical and Emergency Centers | 10 | 1.6% |
| Janitorial Services | 10 | 1.6% |
How fast Customers Bank actually funds
Approval is not money in the bank. Across 561 loans where both dates are on record, the typical gap between SBA approval and first disbursement at Customers Bank is 18 days. Half its loans fund between 8 and 30 days. The typical SBA lender takes about 20 days, so this is roughly in line with the market.
Lending momentum
Customers Bank has been pulling back. Approvals are down 59.6% from FY2023 to FY2025, which can mean tightened credit or a shift in strategy. Worth asking about before you invest time in an application.
Funded approvals by SBA fiscal year (October to September). FY2026 is excluded because it is still in progress.
Conventional small business lending, beyond SBA
SBA loans are a fraction of most banks' small business lending. Under the Community Reinvestment Act, Customers Bank reported 115 small business loan originations in 2024, totaling $46M, at an average of about $397K per loan across 13 states. 33.9% of those loans went to businesses with under $1M in annual revenue.
Borrower profile
- 32.2% of its funded SBA records with known business age went to startups or businesses under two years old.
- Collateral was taken on 94.7% of its recent SBA loans.
- 23.8% of its SBA lending is revolving lines of credit rather than term loans.
- 16.7% of its loans carry fixed rates; the rest are variable.
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Sources and limits. Figures are derived from U.S. Small Business Administration 7(a) and 504 FOIA loan-level records (data as of 2026-06-30, retrieved 2026-08-08) and FDIC public institution data. Conventional small business lending figures from FFIEC CRA disclosure data (2024 activity year); CRA loan counts include business credit card originations at some institutions. Funding speed is the median gap between approval date and first disbursement date in SBA records. Some lenders report disbursement at month end, which can round the figure upward. They describe past lending activity only. They are not rate quotes, not current offers, and not an indication that any business will qualify. Lender programs and criteria change. Big Brain Funding is not affiliated with or endorsed by Customers Bank.